DC Deagmark Consulting

POS Implementation & Project Management that actually ship

We plan, build, and launch your POS the right way—site surveys to hypercare—so operations run smoothly and stakeholders get zero-surprise delivery.

Launch overview

  • Requirements & site surveys
  • Build / EMC config & environments
  • Pilot & readiness checkpoints
  • Cutover runbook & hypercare
  • Exec-ready reporting

Services

POS Implementation (End-to-End)

Plan, build, pilot, and launch POS with zero-drama cutovers.

  • Requirements • site surveys • EMC config
  • Pilot • cutover runbook • hypercare
  • Exec reporting • rollback plan

Project Management (PMO-style)

Clear owners, timelines, budgets, risks & comms.

  • RAID • change control • SteerCo
  • Vendor orchestration • status cadence

Staging & Imaging

Standardized device prep to cut onsite time.

  • Golden images • asset labeling • QA
  • Peripherals pairing • RMA process

POS Deployment (Multi-site)

Wave planning & field coordination for chains.

  • Installer playbooks • go/no-go gates
  • Nightly status • lessons learned

POS Installation (Onsite)

Operations-friendly installs, done right.

  • Power/network checks • terminals • KDS
  • Peripherals • sign-offs • SOPs

Training & Change Enablement

Role-based training that sticks.

  • Train-the-trainer • floor coaching
  • Quick-refs • micro-videos • certification

Kiosk Deployment (Self-Service)

From UX to go-live for unattended flows.

  • EMV/tender • menu optimization
  • ADA • throughput tuning • monitoring

BirchStreet Implementation & Consulting

Stand-up and optimize purchasing/AP.

  • Supplier enablement • catalogs
  • Approvals • 3-way match • training

Additional Services

  • Menu & PLU engineering
  • Payments & EMV advisory
  • Systems integration (Olo, Paytronix, CrunchTime, HotSchedules, Mirus)
  • Data migration & cutover readiness
  • KDS optimization • network/site readiness
  • Help desk & hypercare setup
  • Decommissioning & compliance
  • RFP & vendor management
  • Analytics & reporting

Engagement Models

Turnkey Implementation

Fixed-scope delivery from discovery to hypercare.

PMO Augmentation

You keep vendors; we run schedule, risk, and comms.

Multi-Site Rollout Program

Waves, templates, and repeatable playbooks at scale.

Advisory Retainer

Fractional program leadership, 5–20 hours/week.

Why Choose Us

  • Operations-aware — Cutovers planned around service windows.
  • Playbooks you keep — Reusable SOPs, checklists, and runbooks.
  • Executive-ready comms — Concise dashboards and decision memos.

What clients say

“Cutover was seamless and the team felt supported throughout hypercare.”
VP
Restaurant VP
Multi-unit group
“Clear plan, daily updates, zero surprises. We hit our date.”
CTO
CTO
Hospitality brand
“Training actually stuck—floor leads were productive day one.”
OD
Operations Director
National concept

Let’s talk

Email or call us. We’ll reply within one business day.

Offices

5496 S. Hyde Park Blvd.
Chicago, IL 60615
9420 S Champlain Ave
Chicago, IL 60619